Repairs

Please read carefully 

 

For name plate chains

Repairs Cost $25-includes new chain, repair of item and return shipping label and reship cost, each additional chain repair is $15 

If interested, please follow steps below:

Send picture of item to designzby9@gmail.com with your

first and last name in subject and "REPAIR"

If item can be fixed you will be sent an email, please confirm you want to pay for your repair. An invoice will be sent to via email, please pay invoice with 48 hours.

Once invoice is paid, please email stating "Invoice PAID",

A return label will be sent via email

Please attach return label to 4x6 envelope or larger.  Ship at post office or postal shop that can give you a receipt once it is mailed. 

DBY9 will not responsible if shipment is lost , so it is very important to get that receipt.

 

For pendant chains 

Cost is $20 which includes the actual chain and shipping
Please email size and style of chain-> designzby9@gmail.com
An invoice will be sent and once paid, your chain will be sent to you
TURN AROUND TIME FOR REPAIRS
Due to busy times repairs may take longer
Your item will take 1-3 weeks turnaround (this includes time it was sent back and time it will be to return)

 

OTHER REPAIRS - if applicable

Please email -> designzby9@gmail.com